1. How long will it take to receive my order after placing it?

After placing your order, our customer service team will process and ship it within 1-3 days. Once shipped, you can expect to receive it within approximately 1-3 working days.

2. Why is there no tracking number provided?

Our system currently does not display tracking numbers. However, rest assured that you will receive a "processing" email notification when your order is being prepared. If you would like to obtain your tracking number, you can contact customer service with your order number, and we will assist you with the details.

3. What should I do if the product is missing or damaged?

If you encounter any issues such as missing items, incorrect products, or damage during transit, please take a photo and WhatsApp our customer service team within 3 days of receiving your order. Kindly note that we will not be able to assist with such issues after the 3-day period.

4. Where can I ask questions about REGIS products?

If you have any questions or concerns about REGIS products, feel free to contact our customer service via WhatsApp at+6011-5405 5987.